NLU is designed to be able to understand untrained users; it can understand the intent behind speech including mispronunciations, slang, […]

The impact of the bot was that it answered more than 60,000 questions, received around 100,000 mentions per week, and […]

They will offer more accurate, insightful, and human-like responses for all we can anticipate. An all-in-one contact center quality assurance […]

By doing so, you can ensure that your chatbot is well-equipped to assist guests and provide them with the information […]

Enter statistical NLP, which combines computer algorithms with machine learning and deep learning models to automatically extract, classify, and label […]

This can be especially challenging in the travel and hospitality industry, where customers worldwide may have questions and may ask […]